Free products are supplied as-is and are intended for customers who can independently install, configure, and troubleshoot them.
Support eligibility
Free modules, plugins, extensions, and apps do not include installation or technical support. Customers are responsible for setup and troubleshooting.
Business Care subscription
Technical support requires a one-year Business Care subscription, which can include troubleshooting, installation assistance, and future updates. Contact support@weblyticlabs.com for details.
Usage disclaimer
Free products are installed and used at the customer's own risk. Weblytic Labs is not responsible for malfunctions, data loss, security vulnerabilities, incompatibility, or other issues arising from their installation or use.
Updates and maintenance
Free products may not receive regular updates or maintenance. Compatibility with future platform versions or third-party integrations is not guaranteed.
Licensing and self-help
- Customers are encouraged to use community forums, documentation, and FAQs for troubleshooting.
- A free product may include additional license terms, which remain the user's responsibility to follow.
- Weblytic Labs may modify or discontinue a free offering without notice.
- Continued use of an unsupported or discontinued product may create compatibility or security risks.
Contact
For questions about this policy or a Business Care subscription, email support@weblyticlabs.com.