Please review product descriptions, demonstrations, compatibility information, and screenshots carefully before purchasing.
Module exchange guarantee
Weblytic Labs provides a 10-day module exchange guarantee. The paid amount may be applied to another module only when the originally purchased module has not been downloaded.
If the replacement costs less than the original purchase, the remaining balance is not refundable.
Technical investigation
If a significant issue occurs after installation, we require the relevant administration, FTP, and database access needed to investigate. We do not provide investigation through Remote Desktop or TeamViewer.
A refund may be issued only when our team cannot resolve a verified module issue. Other refund requests are not accepted.
Customer responsibilities
- Before requesting a replacement or refund, remove the product from the domain and confirm removal by email.
- Include the order number when emailing support@weblyticlabs.com.
- Test the module within 10 days of purchase. Requests made after that period are not considered.
- Dissatisfaction with a documented design, feature set, or expected functionality is not grounds for a refund or replacement.